Gautam Suri

Hi, I'm Gautam Suri. Welcome to my profile!

Gautam Suri's Bio:

Gautam Suri's Experience:

• Senior Consultant - People & Change at KPMG

  June 2014 - Present | Toronto, Ontario

  As a Senior Consultant in the People and Change practice my primary focus will be organizational design, change management, and post-merger integration

• MBA at Schulich School of Business

  September 2012 - June 2014

  Graduate Ambassador: Conduct site tours and help prospective applicants in their decision to pursue education at Schulich President: Student run Schulich Association of Management and Organizational Studies club (SAMOS) Finalist: Hult Prize 2013 Global Business Case Competition- Boston Region. Represented Schulich Case team at the event

• Research Assistant at Schulich School of Business

  October 2013 - February 2014

  Research Assistant with Kevin Tasa Associate Professor of Organizational Studies, Schulich School of Business Concept analysis - Improving content for a revised edition of one of Canada's best-selling Organization behavior textbooks

• Summer Programs Coordinator at Schulich School of Business

  April 2013 - August 2013

  Coordinated incoming study tours from France & India, resulting in French school confirming tour for next year Created program structure to begin faculty led international study tours to expand the school's offerings

• Facilitator at The Ping Way

  January 2013 - January 2013

  Facilitated sessions for MBA students on building strong teams through team activities and constructive de-briefs Introduced course related changes to customize the program for Schulich School of Business

• Senior Specialist at Shell Business Service Centre

  January 2010 - June 2012

  Led a diverse mix of projects - Upstream/Exploration (Finance in the business), Downstream/Retail (Finance in the business), Technology (GSAP & Data) spread across geographies Led these projects through their phases of Prepare to Launch, Design, Implement, Parallel and Live Operations Engaged and managed stakeholders efficiently augmenting project effectiveness Worked towards 'Connected Finance' helping Finance Operations create centres of excellence Helped Upstream Asia leadership, offshore key finance roles from Malaysia to India. A first for Upstream Asia

• Migrations Manager at Bank of America Continuum India Ltd.

  January 2008 - December 2009

  Seamlessly moved work from onshore (US & UK) to offshore locations scoring 5 on 5 on 'voice of the partner' for my first 3 projects. A first for the Migration team Handled change management projects in various departments - Credit Cards, Wealth Management, Investment Banking, Human Resources and Client Delivery & Support (medium to large enterprises) o Used Six Sigma methodology - DEMAIC (Define, Execute, Measure, Analyse, Improve and Control) to manage the projects o Led projects with full time employee equivalent (FTE) of 5 to 35

• Assistant Manager at Bank of America Continuum India Ltd.

  September 2006 - January 2008

  Led the Text Chat team (60 associates + 6 Supervisors) to exceed the customer satisfaction target of 85% within 6 months Conducted training for 18 associates with a 5 on 5 associate feedback on training. A first for Bank of America online banking

• Team Leader at Bank of America Continuum India Ltd.

  February 2005 - September 2006

  Spearheaded scope expansion from 30% of work to over 90% creating over 1,000 new jobs for the Indian centers Successfuly led global projects like Keep The Change under tight deadlines Set up the audit framework for India center in liaison with business Certified facilitator for Text Chat process

• Team Leader & Training Analyst at Dell International Services

  February 2003 - February 2005

  Training Analyst Sep 2004 - Feb 2005 Business analyst with the Training team helping 7 lines of businesses optimize training effectiveness Built survey mechanism for trainers which helped managers track trainer performance and value addition Helped global training leadership analyse Dell Hyderabad's training performance Set up communication process with HR & operations to improve overall efficiency of the training team Group Leader/Team Leader Feb 2003 - Aug 2004 As part of the Americas Business Unit inbound call center, was the only team leader to handle a team size of 30 representatives Completed Yellow Belt project on reducing rework by 30% which improved customer satisfaction scores by 5% Worked with leadership to improve the bottom quartile management Regularly mentored and coached my colleagues in their career progression

• Processing Associate at HSBC Data Processing India Pvt. Ltd.

  June 2001 - February 2003

  Helped the bank keep track of customer contact details and documentation during the mortgage period One of the few associates to be awarded Ivy League certification in three work types within 6 months of joining (Ivy League certification meant perfect execution and zero audit required) Worked closely with my assistant manager and manager operations to improve capacity forecast and utilization Was appreciated by leadership for the ideas contributed towards integration of the Hyderabad, India center with Guangzhou, China center

• Customer Support Representative at Brigade Corporation

  July 2000 - February 2001

  Worked as an executive supporting the e-mail support for Priceline.com when they launched their gasoline selling website. Was given additional reponsibility to handle disputed gallons in 2 months and helped the ISO team in completing the HR process documentation

Gautam Suri's Education:

• Schulich School of Business

  2012 – 2014
  Master of Business Administration (MBA)

• Osmania University

  1997 – 2000
  B Com
  Concentration: Commerce

• Kendriya Vidyalaya

  1985 – 1997
  1 to 12
  Concentration: Schooling